Shipping policy
This Shipping Policy explains how we process, ship, and deliver orders placed through Alcura.
It should be read independently from our Refund & Returns Policy and Money-Back Guarantee Policy.
While we work closely with our logistics partners to deliver orders as efficiently as possible, shipping timelines are estimates and may be affected by factors outside of our control.
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1. Order Processing Times
All orders are processed within 24–72 hours on business days, excluding weekends and public holidays.
Once your order has been processed, it is prepared for dispatch and handed over to our shipping partners. Processing time refers only to order preparation and does not include transit time.
During periods of high demand, processing times may be extended slightly.
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2. Shipping Methods & Estimated Delivery Times
Estimated delivery times begin after your order has been shipped, not from the date of purchase.
Delivery timeframes vary by destination and are provided as estimates only.
Estimated Delivery Times by Region
• United States: 3–15 business days
• United Kingdom: 3–8 business days
• Australia: 5–12 business days
• Canada: 5–10 business days
• New Zealand: 5–12 business days
• European Countries: 7–12 business days
These timeframes may vary due to customs clearance, weather conditions, local carrier delays, or other logistics-related factors.
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3. Shipping to P.O. Boxes and APO/FPO Addresses
We support shipping to P.O. Box addresses where available.
At this time, shipping to APO/FPO addresses is not supported. Orders placed with APO/FPO addresses may be cancelled prior to shipment.
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4. Shipping Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You may track your order using:
, or
Our official store order tracking page on the Alcura website
Tracking updates are provided by the carrier and may not reflect real-time movement immediately after dispatch.
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5. Customs, Duties & International Orders
All international orders placed through Alcura are tax-inclusive.
This means:
• You will not be required to pay additional customs duties or import taxes
• All applicable taxes are covered by our store at the time of purchase
However, international shipments may still be subject to customs inspections or clearance procedures imposed by local authorities, which can affect delivery timelines.
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6. Customs Clearance Delays
While we cover applicable taxes, customs authorities may request additional information or documentation from you in order to complete clearance.
You are responsible for responding to customs requests promptly.
Failure to cooperate with customs requirements may result in delivery delays or non-delivery, which are outside of our control.
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7. Delivery Delays
Although we aim to deliver orders within the estimated delivery windows, delays may occasionally occur due to factors beyond our reasonable control.
Delivery delays may be caused by, but are not limited to:
• Customs inspections or clearance procedures
• Weather conditions
• Carrier congestion or operational issues
• Local delivery disruptions
Delivery delays alone do not automatically qualify for refunds or reshipments and are handled in accordance with our Refund & Returns Policy.
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8. Address Accuracy
It is your responsibility to ensure that all shipping details provided at checkout are accurate and complete.
Orders shipped to incorrect or incomplete addresses due to customer error may experience delays, non-delivery, or return to sender.
Such cases are handled in accordance with our Refund & Returns Policy.
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9. Force Majeure (Shipping Disruptions)
We are not responsible for shipping delays, disruptions, or failures caused by events beyond our reasonable control, including but not limited to:
• Severe weather conditions
• War, conflict, or military actions
• Labor strikes or industrial actions
• Government regulations or changes in customs policies
• Uncontrollable logistics disruptions
These events may affect delivery timelines without prior notice.
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10. Final Notes
By placing an order with Alcura, you acknowledge and accept the terms outlined in this Shipping Policy.
If you have questions regarding shipping or delivery, please contact us at:
support@tryalcura.com